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"The staff were amazing"

About: Glasgow Royal Infirmary / General Surgery (wards 49, 63, 64, 65, 66,& 67) Glasgow Royal Infirmary / Surgical Assessment Unit Glasgow Royal Infirmary / Theatres, Recovery and Anaesthetics

(as the patient),

I was admitted with terrible abdominal pain and sickness thought I was dying, when we arrived there was a number of people waiting on the chairs in pain in front of me, after waiting for about 2 hours I started being violently sick and in so much pain I ended up on the floor, the nurse came and got a trolley to put me on and wheeled me through onto the corridor and took bloods etc, I must have kind of blacked out as I couldn’t remember getting taken through to a cubicle where I had woken up and was on drips and sickness medicine, morphine etc.

The doctor then came to see me in the morning and said I had an acute pancreatitis caused by my gallstones and the gallbladder had to come out and because it was so inflamed I would need to wait till the inflammation calmed down before that could happen. Over the next nine days waiting on the MRI as there was a long backlog for this type of scan I was moved three times, which wasn’t doing my anxiety any good as I suffer with this and because my bloods weren’t very good they had taken me off a few of my medications to try and see if it would help them. I totally understand that this needed to be done and it’s no fault of anyone and everywhere I went they where all lovely and looked after you even though I seen a lot of not very nice patients who were really nasty to them which I totally uncalled for.

The surgeon was amazing and from the first day I seen him he explained everything to me drawing me diagrams explaining all about it which I found really helpful, After 16 days I got the gallbladder removed and was allowed to go home the next day. I just would like to say the staff were amazing from the nurses, doctors, radiologists, porters and healthcare assistants to the theatre staff and they deserve a medal. 

Thank you so much xx

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Responses

Response from Chris Harvey, Senior Charge Nurse, Ward 64, NHS Greater Glasgow and Clyde 2 weeks ago
Chris Harvey
Senior Charge Nurse, Ward 64,
NHS Greater Glasgow and Clyde
Submitted on 05/03/2026 at 12:31
Published on Care Opinion at 14:02


Dear Teddybear2025,

Thank you so much for taking the time to share your experience, and for your incredibly kind words about the staff across our General Surgery wards, the Surgical Assessment Unit, Radiology, and our Theatre and Recovery teams here at Glasgow Royal Infirmary. Your feedback truly means a great deal to everyone involved in your care.

I’m very sorry to hear how unwell and frightened you were on arrival, and how severe your pain and sickness became. I’m glad that the nursing staff were able to respond quickly, get you more comfortable, and ensure you received the treatment you needed.

On behalf of everyone involved in your care, thank you again for your thoughtful feedback. We all wish you a steady recovery.

Best wishes,

Chris Harvey

Senior Charge Nurse

General Surgery

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