"Feedback on waiting area improvement"

Feedback on Improving the Corridor Waiting Experience at Craigavon Hospital

I would like to share some observations from a recent visit that may help improve the experience for patients and families waiting in the corridor areas. These are small, practical adjustments that could make a meaningful difference, particularly given the long waiting times and the number of older or vulnerable people who attend.

1. Functional and Engaging TV Screens

During my visit, the TV in the waiting area was flickering continuously and was not usable. Many older patients do not use smartphones, so having a working TV with regular programming would provide comfort, distraction, and accessible information. At the moment, the walls are filled with posters, but these are difficult to engage with for long periods and considering they’re repeated on screens. A functioning TV would support those who rely on more traditional forms of entertainment and communication.

2. Book Stand or Donation Shelf

A simple book rack or free book‑donation stand would be a low‑cost way to offer patients something to read while they wait. Many supermarkets already do this successfully. It would benefit older people, those without phones, and anyone whose phone battery has run out.

3. Charging Points

Given that people often wait for several hours, access to charging points would be extremely helpful. Even paid charging stations would make a difference. Phones are not only a source of entertainment but also the main way people stay in touch with family during what can be a stressful time. There wasn’t even one in the entry corridor. Again not everyone has the luxury of power banks. 

4. More Accessible Seating

The current high stools are difficult for many patients to use, especially older individuals or those with mobility issues. They are uncomfortable, hard to get onto and off, and not suitable for long waits. Replacing some of these with more soft, low‑level chairs would improve comfort and accessibility. In the same amount of space, you could likely fit more appropriate seating than the current high stools. 

5. Access to Drinking Water

A free water dispenser would be a basic but important addition. Patients often wait for hours, may need water to take personal medication and can easily become dehydrated. Not everyone can afford to repeatedly buy drinks from the shop, especially during long waits and the prices. Providing water would support basic patient wellbeing and comfort.

Closing Note

These are small, practical adjustments, but together they would significantly improve the experience for patients and families who may already be feeling unwell, anxious, or overwhelmed. I hope these will be  considered.