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Exemplary care

Posted By Piglet271

"Exemplary care"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital / Out of Hours

(as a relative),

Phoned NHS24 at midnight on Sunday 1st March as my husband had severe abdominal pain and vomiting. The call handler Kat was extremely efficient taking a history I then spoke to Nurse Carol who organised an appointment at out of hours GP area at VHK. ANP Debbie reviewed my husband and organised admission into AU2. This all happened within 3 hours of me phoning. 

AU2 were excellent attending to my husband, he had blood tests ultrasound and was listed for removal of his gallbladder. Charge nurse Lynsey and her team are a credit to the NHS.

Mr Luhmann and his team of doctors were very efficient explaining everything to me & my husband very effectively. My husband had his gallbladder removed laproscpically on Tuesday and was allowed home that evening. 

We would like to thank everyone involved in his care.

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Responses

Response from Fran Simpson, Lead Nurse, Urgent Care, NHS Fife 2 weeks ago
Fran Simpson
Lead Nurse, Urgent Care,
NHS Fife

Submitted on 09/03/2026 at 11:02
Published on Care Opinion at 11:02

picture of Fran Simpson

Good Morning

Thank you so much for taking the time to share your story. I am so please that your husband received great care with NHS24, The Out of Hours Service and also in hospital.

I will ensure your feedback is shared with Debbie and the wider Out of Hours team who I am sure will be delighted.

Wishing your husband a swift recovery from his surgery

Fran

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 last week
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 12/03/2026 at 11:33
Published on Care Opinion at 11:33

Dear Piglet271

Thank you for sharing your story on Care Opinion.

I was sorry to learn that you had cause to contact the 111 service on behalf of your husband when he was feeling unwell. I hope he is now recovering well following his admission to hospital.

I reply on behalf of NHS 24, I am glad to hear of your husband’s positive patient journey from the initial call to 111 to the care he received in the AU2. If you wish to share more information with me, I could locate Kat and Carole and share your Care Opinion story with them. We always like to ensure that staff see positive feedback, as it reinforces how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk, can I ask you to please include your username.

Thank you again for sharing your experience, and please pass on our best wishes to your husband.

Laura

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