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"The great care we received"

About: Urgent Community Response / Mid Notts Urgent Community Response Team

(as a relative),

Mum had been discharged from hospital on end of life care. We managed the first day transporting her from bed to chair using a wheelchair. The next day we managed to get her to the chair but unfortunately she deteriorated so rapidly we couldn’t get her to the bed as we couldn’t lift her

We phoned 999 but was told it’s not in there remit to help someone on end of life care to get to the comfortable bed from a chair.

Mum had to spend the night in the chair which she found both uncomfortable and distressing. Next morning we phoned the district nurse and spoke to Dawn, we then explained that we had reached crisis point. She then arranged The urgent community response, and within 40 minutes we had Steve, Louise and Sarah assisting mum out of the chair and to the bed where they cleaned her and gave her a change of night clothes.

She looked so peaceful and pain free

Throughout the day carers came to care for her Steve had organised them

Mum died 18 hours later but it was comforting to know she was peaceful and pain free thanks to this wonderful team and the district nurses. A big Thank you.

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Responses

Response from Emma Moore, Team Leader, Urgent Community Response, Community Health Services last week
Emma Moore
Team Leader, Urgent Community Response,
Community Health Services
Submitted on 11/03/2026 at 17:00
Published on Care Opinion at 17:00


picture of Emma Moore

Thank you so much for taking the time to share this, especially during such a difficult and emotional time for you and your family. I am truly sorry for your loss.

Your mum’s comfort and dignity were clearly so important to you, and I am glad that Dawn, Steve, Louise and Sarah were able to be there when you needed support most. Knowing that she was peaceful and pain free in her final hours means a great deal, and I will make sure your kind words are passed on to the team and the district nurses.

We deeply appreciate you sharing this feedback. Please take care, and once again, my sincere condolences to you and your family.


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