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"Celebrating the good work of two remarkable ladies"

About: Royal Devon & Exeter Hospital (Wonford)

(as a service user),

What a pleasure it was to be met by the smiling, cheerful, welcoming, intelligent lady at the Hospital's 'front desk', the General Office; Jill. I saw her previously a couple of years ago about the same issue which had 'driven' me there today. The wretched parking company and my blue badge.

I and others have had a very poor experience with the parking company concerned. But I have now received a very welcome email from the excellent Sonya, who politely told me that things were being dealt with by the senior staff in charge of Estates and Facilities department for their attention.

I was delighted, and I have thanked Sonya for her kind attention.

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Responses

Response from Alison Knowlton, Trust Travel and Car Parking Manager, Estates & Facilities, Royal Devon University Healthcare NHS Foundation Trust less than an hour ago
Alison Knowlton
Trust Travel and Car Parking Manager, Estates & Facilities,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 23/03/2026 at 17:44
Published on Care Opinion at 17:44


Dear Jimhh

Thank you for your feedback regarding the car parking company and using a blue badge.

If you experience any issues with this Blue Badge portal and need to contact APCOA, please email them at general.enquiries@apcoa.com or call their Customer Service Centre on 0345 222 7262. Live chat is also available at www.apcoa.co.uk/contact.

APCOA inform me that although ten vehicles can be added to a Blue Badge Account only one can be allocated to the Permit at one time.

We are working towards a simplified process for patients and visitors with a Blue Badge.

Thank you for your kind feedback regarding Jill and Sonya this has been fed back to them.

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