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"Repeat Prescription/ Telephone Medication Review Fiasco"

About: Hampton PCN

(as a service user),

Today and one week plus ago (2 occasions)

Sitting with phone glued to my hand for half a day

Waiting for call from doc "medication review"

Phone does not ring - on either occasion

Then see missed calls! But it never rang! I do not have this problem with incoming calls from anyone else. Have even asked my partner to call to check to see if phone was OK and receiving calls. FRUSTRATED.

I am asthmatic and I only want to get a repeat prescription set up. I am stuck in an endless loop of bureaucracy and technology. Agggh!

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