"Care and support and inconsistency"

My mother was admitted to QEUH towards the end of January, she is in her 80's and had become very confused and agitated. 

Following assessment she was admitted into Langlands. This experience was a tale of two complete opposites.  It’s not a complaint more observation of what makes an individual and indeed family feel listened to and valued. 

The first ward felt busy, short staffed. There was little spoken introduction to the ward and less around what to expect.  The care happened to my mother.  Whilst the domestics and support staff showed care there was little to no communication from more senior nursing or medical staff. I appreciate the pressures within these wards makes providing care very challenging.  She was discharged and this failed.

The following day she had to be readmitted. She was distressed and reluctant to return. However, at this point things changed. She was transferred to Ward 52 in Langlands. Here she was spoken to, her care was explained and family were included. All levels of staff were visible and approachable.  I wonder why one ward was so able to achieve this whilst the other struggled with the basics.  Again, this is no complaint. Wards and staff are all individuals but one felt more like a team, offering support.   

On reflection, as she is being discharged tomorrow Ward 52 was amazing.  Nothing was too much trouble.  Mum’s glasses disappeared and though never found staff spent time trying to locate them. They made mum laugh almost every day and kept her spirits up when she was down. 

Social Work were involved and Amanda was so supportive, approachable and helpful.  

I write this to acknowledge the stress and difficulties faced and the experience of a lady in her 80's, who too was once a nursing auxiliary! 

As a family member trying to navigate admissions, communication to obtain updates and plan ahead, laundry and lost items. Linking in with wider services whilst searching for a care home…. Watching a loved one sit confused and disorientated whilst making decisions on her behalf 

Everyone is making their way through the day as best they can. However, it is the warmth of Ward 52 that will be remembered. Someone else will be in her bed tomorrow. I hope their experience is as good as ours.  Thank you to everyone for trying their best.