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Catheter removal following surgery

Posted By Mattyg12

"Catheter removal following surgery"

About: New Victoria Hospital / Day surgery

(as the patient),

I had to get my subrapubic catheter removed yesterday (Tuesday 17th March) at the New Victoria Hospital Day Surgery Unit. 

Despite it being a long day I couldn’t have been looked after any better. I received such professional and compassionate care from the two nurses. One was named Nicky and the other I forget to note the name of ethnic origin. They were both excellent. I got tea and biscuits as well as a delicious soup as it was a very long day.

And I had a very lovely one-to-one chat with Vicky just before I left which was full of empathy, understanding and kindness (and some good Glaswegian humour too!).

Thank you to the team: you made an unpleasant experience very pleasant. 10/10.

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde 2 days ago
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde

Submitted on 21/03/2026 at 09:58
Published on Care Opinion at 09:58

Dear Mattyg12

Thank you very much for taking the time to share your kind comments following your visit to the New Victoria Hospital Day Surgery Unit.

I am delighted to hear that, despite it being a long day for you, you felt so well cared for throughout your procedure. The team will be so pleased to know that their professionalism, compassion and attention to your comfort made a real difference to your experience. I will make sure that Nicky, Vicky and the wider team — including the nurse whose name you were unable to note, all receive your lovely feedback.

It is great to hear that the small touches, such as tea, biscuits and soup, helped to keep you comfortable during your time with us. I am also especially pleased that your one‑to‑one conversation with Vicky provided empathy, understanding and a bit of Glaswegian humour at just the right time.

Thank you again for your thoughtful message and your 10/10 rating. This really means a great deal to the staff to know their efforts are appreciated, and your feedback will be shared with the whole team.

I wish you all the very best in your recovery.

Emma Miller

Day Surgery & ward 3 Coordinator

New Victoria Hospital

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