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"Never any follow up"

About: Inpatient (AMH) / Crisis Team

(as the patient),

I feel that the services I have used, generally are indifferent, uncaring, very badly managed. I have found dealing with them to be very difficult, traumatising and retraumatising me, and there is never any follow-up from their side. As you languish on the phone or in a long queue, I felt they display such indifference, impatience, ignorance that undermined the possibility of forging a working therapeutic relationship way before you will secure one. Neither the main service nor the Crisis Team has followed up on recent calls where I became overwhelmed and wound-up and asked to continue another time.

When I call I feel that I just get passed around, recently I phoned up wanting to register for some CBT and after being passed from one staff member to another the call hung up.

It's a white knuckle ride but I was left feeling dismissed.

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Responses

Response from Sue Smith, Team Manager, Crisis and Home Treatment Teams Doncaster, Rotherham Doncaster and South Humber NHS Foundation Trust less than an hour ago
Sue Smith
Team Manager, Crisis and Home Treatment Teams Doncaster,
Rotherham Doncaster and South Humber NHS Foundation Trust
Submitted on 23/03/2026 at 12:10
Published on Care Opinion at 12:10


picture of Sue Smith

Hi

Thank you for reaching out us and I'm really sorry to hear your experience hasn't been what you needed. If you would like to discus this further please call me on 03000211285 and I will be able to look into things for you.

Please be assured that the crisis team are here for you 24 hours a day. Sometimes there is a delay in them being able to get back to you as they receive a lot of referrals but they always ensure to contact people as soon as they can.

Please do call me though so I can look at where things didn't go well for you.

Here are some other contact details for service which may be able to help you too:

Other Helplines
*Samaritans. To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person..

*SANEline. If you're experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm to10.30pm every day).

*National Suicide Prevention Helpline UK. Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (6pm to midnight every day).

*Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.

*Shout. If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.

Take care

Sue Smith

Team Manager

Crisis and Home Treatment Teams

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