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"I think they all do a wonderful job"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I had breast surgery recently in University Hospital Wishaw. It all went very smoothly. All the staff were very friendly, helpful and encouraging. I was talked through all the procedures by the practitioners so I knew exactly what would happen.

Post surgery attention was good and again I was talked through all that would happen in the follow-up and given a date for pathology results.

I was given various dressings, medications, etc before being allowed home. I had a follow -up call today from one of the nurses to see how everything went and how I was feeling and to see if I had any questions and to reassure me that I could call any time if I subsequently has any concerns.

An excellent service all round. I couldn’t fault it and I think they all do a wonderful job.

Staff attitude

Staff attitude


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Responses

Response from Angela Kennedy, Senior Charge Nurse, Day Surgery/ Endoscopy, NHSL 2 hours ago
Angela Kennedy
Senior Charge Nurse, Day Surgery/ Endoscopy,
NHSL

Ward manager for Day Surgery and Endoscopy

Submitted on 23/03/2026 at 14:10
Published on Care Opinion at 14:10


Dear High hopes,

Thank you for your feedback following your visit to our department.

I am delighted to hear that all the staff were friendly, helpful and encouraging and this was replicated following your procedure

Coming into hospital can be a scary time so I am happy that you felt reassured and that everything went smoothly.

The staff work really hard to keep their patients up to date and informed so they will be delighted when I pass on your kind words.

I wish you a speedy recovery.

Regards

Angela

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