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Elderly care that was prompt

Posted By Maria98

"Elderly care that was prompt"

About: Northern Ireland Ambulance Service / Emergency ambulance response The Ulster Hospital / Emergency Department The Ulster Hospital / Stroke Care (Ward 4D)

(as a relative),

My grandmother is in her 90s, she had a fall at home and suspected stroke. Quick response time from the ambulance service from first phone call to first responder to ambulance arriving to transport to A&E.

Triaged promptly at A&E and I was aware that A&E was very busy, with discussion of ambulances being diverted elsewhere.

From the call to 999 until she was transferred to the stroke ward within a few hours. The doctors and nurses acted very promptly once gran had arrived and kept me up to date with the care plan.

Transferred to ward 4D and the nurses on ward 4D were very attentive and had great patience. Nurse Jack was a great hit with our Grandmother. 

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 days ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 08/04/2026 at 10:30
Published on Care Opinion at 10:30

Hi Maria98

Thank you for taking the time to provide feedback following your grandmother's attendance at the Ulster ED. It is good to hear that she was seen and triaged promptly when she arrived to ED. I will share with your comments with the staff who will really appreciate them.

I hope your grandmother is keeping well and improving.

Kind Regards

Jenny

Lead Nurse Emergency Care

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Response from Lesley Graham, Clinical Manager, Medicine - Medical Wards, South Eastern HSC Trust 2 days ago
Lesley Graham
Clinical Manager, Medicine - Medical Wards,
South Eastern HSC Trust

Submitted on 08/04/2026 at 14:53
Published on Care Opinion at 15:16

Hi Maria98

Thank you for getting in touch with us and for your lovely comments relating to Ward 4D. I will make sure the team get them.

I hope your grandmother is keeping well

Best wishes

Lesley

Clinical Manager, Elderly Care & Stroke

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service yesterday
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 09/04/2026 at 14:18
Published on Care Opinion at 14:18

picture of Maggie Hamilton

Good afternoon Maria98,

My name is Maggie Hamilton, I am the Experience & Involvement Officer for the Northern Ireland Ambulance Service. Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn of the quick response, from the first phone call, to first responder, to ambulance arriving and transport to A&E.

I hope your grandmother is recovering well.

Kind regards,

Maggie

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