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"Care for my aunt"

About: Cloughreagh House

(as a staff member posting for a carer/relative),

My aunt is in Cloughreagh House. The care has been excellent and she has been extremely well cared for. I can think of nothing negative about Cloughreagh except that sometimes visiting times can be restricting. 

My aunt thinks the rooms are on the small side with limited cupboard space!

Staff have been extremely vigilant and were very supportive to my Aunt.  They responded to recurrent falls in an appropriate and attentive manner and also did their best to minimise the falls risk. 

To everyone at Cloughreagh, thank you all for your amazing care for my aunt.  

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Responses

Response from Kate McBeth, Manager, Cloughreagh House, Bessbrook, Adult Community Services Directorate, Southern Health and Social Care Trust 3 months ago
Kate McBeth
Manager, Cloughreagh House, Bessbrook, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 26/05/2026 at 14:08
Published on Care Opinion at 14:08


Thank you so much for you for taking the time to share your experience on Care Opinion, we value your feedback and will endeavour to make any improvements which may enhance Service User experience.

In relation to visiting times we are more than happy to accommodate individual personal circumstances, whilst we have visiting times they are not rigid.. Unfortunately we are unable to do anything with room size and cupboard space. However I do appreciate and agree that space can be limited.

We are delighted and feel privileged that we had the opportunity to look after your aunt, she will be missed by us all. We truly hope that your aunt settles into her new placement with ease and enjoys the company of the other Service Users as she did in Cloughreagh House.

Thank you again for your kind words which I will most definitely pass onto the team.

Take care

Kind regards

Kate Mc Beth

Manager

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