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Great service and no issues

Posted By MagsC

"Great service and no issues"

About: Gartnavel General Hospital / Breast Clinic General practices in Greater Glasgow & Clyde

(as a service user),

I attended Gartnavel General Clinic 3 recently after being referred by my GP surgery North Ave Cambuslang where I was seen 2 weeks ago with a painful underarm issue so no waiting weeks to be seen after callback from doctor attended surgery got examined by Aimee one of the practice nurse.

So 2 weeks later I am thoroughly examined at Clinic 3 by a very pleasant, professional member of the medical team called Natalie. Who reassured me that was muscular issue however she said would you like to have a mammogram done to reaffirm what I am saying  just to be on the safe side so I said yes that would be fine so got mammogram done by very careful and respectful young woman and sorry don't remember her name but she did introduce herself 

So everything was all clear and definitely a muscular issue  So thank You to these 2 ladies for doing this and also the other staff present 

Great service and no issues about not being seen at GP surgery or waiting a lengthy time for hospital appointment as often the complaint made .   

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Responses

Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 2 months ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 09/06/2026 at 15:30
Published on Care Opinion at 15:30

picture of Debbie Macintyre

Dear MagsC,

Thank you so much for taking the time to share your experience—it is truly appreciated.

I am really pleased to hear that you felt well cared for throughout your journey, from your GP appointment through to your visit at Gartnavel General Hospital. It is reassuring to know that you were seen promptly and that your concerns were taken seriously.

Natalie and the radiographer you met will be delighted to hear your kind comments. I’m glad that this came across so positively in your experience.

It is also wonderful to hear your feedback about the timely access to both your GP and your hospital appointment, as we know how important this is for patients.

Thank you again for your lovely feedback—it means a great deal to our staff and will be shared with the team.

With best wishes,

Debbie MacIntyre

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