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MIU Virtual booking appointment

Posted By octobergm93

"MIU Virtual booking appointment"

About: NHS Greater Glasgow & Clyde / Flow Navigation Centre Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

Experienced palpitations, sought online virtual meeting. Was guided to attend A&E as precaution. Previous attendance booked at MIU was quick to call me in for assessment at A&E. This occasion was an hour but expected sooner response as was advised I would be taken on arrival for assessment.

5 Hours later was able to return home. ECG bloods taken and although detected small AF , it was not significant to stay overnight and follow medication regime.

Reception

Reception


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Responses

Response from Edward Pool, Lead Advanced Nurse Practitioner, Flow Navigation Centre, NHSGGC 5 days ago
Edward Pool
Lead Advanced Nurse Practitioner, Flow Navigation Centre,
NHSGGC

Submitted on 31/07/2026 at 17:22
Published on Care Opinion at 17:22

picture of Edward Pool

Dear octobergm93

Thank you for taking the time to share your feedback.

I am pleased to hear that you were able to access advice through our virtual service and that the assessment and investigations carried out in the Emergency Department identified the cause of your symptoms and allowed you to return home with an appropriate treatment plan.

I am sorry that your experience did not meet your expectations regarding the waiting time once you arrived at the Emergency Department. I can appreciate how frustrating this would have been, particularly as you had understood that you would be assessed promptly on arrival.

You mentioned that you had previously attended a Minor Injury Unit and found that experience quicker. Minor Injury Units generally operate using booked appointment times and manage patients with injuries and conditions that do not require assessment within a time-critical emergency department environment. As a result, the patient journey can often feel more predictable and streamlined.

Emergency Departments work differently and must continually prioritise patients according to clinical urgency and risk. This means that waiting times can vary significantly depending on the number and condition of patients requiring care at any given time. While this can sometimes lead to longer waits, it ensures that those requiring immediate treatment receive it as quickly as possible.

When our clinicians advise a patient to attend the Emergency Department, this is to ensure that further assessment and investigations can be carried out safely. However, once a patient arrives, they are assessed and prioritised alongside other patients based on clinical need. Your feedback suggests that we could do more to explain what patients should expect after arriving at the Emergency Department, particularly the difference between an urgent referral for assessment and immediate assessment on arrival.

We are grateful for your comments and will use them to help improve the information and reassurance we provide to patients when onward referral to hospital care is required.

Thank you again for taking the time to provide feedback and help us improve our service.

Kind regards

Ed

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by octobergm93 (the patient)

Thank you for taking the time to respond, it's much appreciated. Also thank you for the consideration to the point raised. Can I also add that part of my initial communication seems to have been lost. A practical matter but I feel important. The chairs provided for patients are in my experience are ( also noted by other patients in the waiting room) not conducive to promoting comfort and forcing one into awkward positioning for hours. Causing muscle strain and pain. I fully understand that the ergonomic factor of seating provision, is outwith with your remit as an ANP. There was also no air conditioning and also appreciate that the cost and high energy bills are a key factor. However it assists with the reducing large and fine dust particles bacteria and allergens.

Please note I am genuinely in admiration of the work you and all your colleagues do. I believe you may sometime forget our public gratefulness of your commitment to help those in need. Take care.

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