I am anxious to have a procedure in the urology department. My doctor arranged it and I had a pre-op. I then had several health issues which resulted in me having a pacemake fitted and the procedure to be postponed. I have now been cleared of all problems. I have been trying to contact the urology department for some time. The phone just rings and no-one picks up, I cannot leave a message. Twice I have rung the main switchboard. They were also unable to get through and promised to follow up. I have still heard nothing. I think this is very poor service and is causing me a great deal of stress. Shepton Mallet is private and NHS, I wonder if this would have happened if id been a private patient.
Cleanliness
Waiting time