Care Opinion

Crosshouse day surgery experience

Posted By tedaroo

"Crosshouse day surgery experience "

About: Crosshouse Hospital / General Surgery

(as the patient),

Had exploratory internal camera examination.

The staff, from start to finish, were friendly, professional, and very efficient.

In a current society where some people are only too quick to condemn N. H. S. services and treatments, I can only heap praise on the staff and doctors that attended me last week. A big thanks folks.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 10 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/06/2014 at 09:44
Published on Care Opinion at 11:06

picture of Eunice Goodwin

Dear tedaroo,

Thank you very much for taking the time to send your complimentary words. I have been employed by the NHS for more years than I am going to admit and I really believed that everyone wants to do a good job. Unfortunately, sometimes we can to get caught up with tasks and pressures and this can reduce the quality of care we would all like to give and receive. I will be delighted to pass this message to the team and give them credit where it is due. It is always good when good service and care does not go unnoticed.

Thank you again,

Kind regards.

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