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Going the extra mile

Posted By Ali12

"Going the extra mile"

About: Highbury Hospital

(as the patient),

It has been a stressful day. Ive started my peer support worker training and my boiler broke this morning so I had to get an emergency engineer out.

When my training finished at 4pm I phoned a taxi to go home. 5pm and still no taxi. I became extremely agitated and stressed. Then I bumped into a staff member at Highbury Hospital who knows me from when I was a patient. She came home with me and made us a coffee while I phoned the engineer. We chatted on my sofa as she enjoyed chocolate cookies and she stayed for a second coffee after the engineer. She stayed with me until 7pm and helped me avoid impulsive behaviour due to the stress I was experiencing.

I would like to say a massive thank you. I think you are very compassionate and you put me at ease. I owe you one xxx

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Responses

Response from Ruth Gadd, Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Foundation Trust 10 years ago
Ruth Gadd
Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 01/03/2016 at 16:56
Published on Care Opinion at 17:10

Dear Ali12

Thank you for taking the time to post your story on patient opinion.

It sounds like you had a very stressful start to your day by having the boiler breakdown, and having to call out an emergency engineer, as well as attending your training.

I suspect you were keen to get home afterwards but were further delayed by the taxi not turning up. It was fortunate that you bumped into somebody you recognised, a friendly face, someone you could rely on to offer you some support. I am so pleased that the member of staff was able to support you with getting home and helping you.

I would like very much to thank the member of staff for being so proactive and thoughtful. I have provided my contact details below if you feel if this is something you would like to persue.

I am pleased it all worked out well in the end and hope you managed to get your boiler fixed?

Yours sincerely

Ruth Gadd

Service Manager

ruth.gadd@nottshc.nhs.uk

0115 9691300

ex 12054

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Response from Nigel Groves, Involvement and Experience Lead, Forensic Services, Involvement Team, Nottinghamshire Health care Trust 10 years ago
Nigel Groves
Involvement and Experience Lead, Forensic Services, Involvement Team,
Nottinghamshire Health care Trust

help get the feedback we need

Submitted on 02/03/2016 at 15:12
Published on Care Opinion at 15:43

Going the extra Mile, What a great posting all round.

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