Care Opinion

Exceptional service

Posted By inspireqk47

"Exceptional service"

About: University Hospital Monklands / Day Surgery

(as the patient),

Yesterday I went for a hernia operation at the Monklands hospital following a referral from my GP. From the referral to the operation it was a matter of weeks, an excellent service.

All the staff from the cleaners, porters and other support staff to the nurses and doctors all operate as a well-oiled machine. The nurses and doctors were well informed and informative, delivering excellent care attentively.

Thank you all for the exceptional service.

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Responses

Response from Lynn McTavish, Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 7 years ago
Lynn McTavish
Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 30/06/2017 at 17:15
Published on Care Opinion on 02/07/2017 at 19:51

picture of Lynn McTavish

Dear Inspiregk47

Thank you for taking the time to tell us about your recent experience when having a hernia repair in our Day Surgery Unit. It is great to receive such positive feedback regarding the service that the staff provide and I will make sure that your comments are passed on to the General Surgeons, nurses and all staff within the Unit.

I hope you are recovering well from your surgery.

Kind Regards

Lynn McTavish

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