"Amazing care and consideration"

About: East Surrey Hospital / Cardiology Epsom Hospital / Cardiology

(as the patient),

After being referred to EPSOM hospital by my GP for chest pains and NOT receiving any practical help, I went to The Surrey and Sussex Healthcare NHS Trust and was admitted through A&E to the Coronary Care Unit. I was under the care of Dr Allen and his team. I was listened to which was not the case at Epsom and I was advised that angioplasty would be my best option. 

During the angioplasty it was seen that I had 95% stenosis of my RCA and a stent was put in place to fix it.

The care and procedure undertaken by Dr Allen and his entire team was exceptional.

The Nursing staff in the Coronary care unit were amazing, both compassionate and professional. In fact even the ancillary staff helped make the whole experience less daunting.

I believe that had it not been for the amazing care and consideration shown by Dr Allen and his team I would have had severe problems.

My thanks once again to an exceptional Surrey & Sussex hospital, its superb consultants, nurses staff and management.

After what can only be described as a poor experience in Epsom. Redhill was like an Oasis when I needed it!

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Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 5 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 17/03/2019 at 19:36
Published on Care Opinion on 18/03/2019 at 11:35


picture of Ben Mearns

Dear CDH52

Thank you so much for leaving this positive feedback and I am so pleased that Dr Allen and his team were able to help so well.

I will pass this on to him and the whole cardiology team.

They will be delighted.

Thank you for thinking of us and I hope that you are doing well.

Ben

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Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 5 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust
Submitted on 18/03/2019 at 08:15
Published on Care Opinion at 11:37


Dear CDH52

It was really great to hear that you have had such a positive experience through our cardiac unit. I know that both the nursing and medical teams work very hard to ensure that the care delivered is caring and compassionate.

I wish you a speedy recovery

best wishes

Nicola Shopland

Divisional Chief Nurse Medicine

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