"Poor communication and attitude"

I had a cough just before Christmas (not Covid related) which lasted well over 6 weeks and the antibiotics did not work so after a telephone consult the doctor told me to go to the hospital for an x-ray and informed me I would not need to book an appointment and just turn up (which i did think was odd) so of course I assume the doctors must of booked an appointment for me, turn up at hospital no appointment available but luckily the staff at the hospital were really nice and still took me for a x-ray and tell me the results will be with my surgery in a few days.

4 weeks pass and I don't hear anything, I ring the surgery to see where my results are during the day and the person at reception cannot give me my results as its not the right time in the day (lol) but I could call back after work (4pm) to get my results then, so I ring again (after being put on hold for about 40mins) and get told by another person on reception that the first person should not of told me that and I would have to ring back in the morning and also they might not even have my results yet. It wasn't until I actually got very angry with the second person, who in my opinion was very rude to me, that they gave me my results (which they did have after all) which were fine in the end.

I was just very angry that a) they did not book me an appointment at the hospital or at least tell me I would have to it and b) have my results for since the x-ray and basically it seemed like the staff on reception couldn't be bothered to go and get them.

I've been mucked about and treated awfully so many times with this surgery it's not even funny, including an incident where I was having a smear test done and another nurse just barged in without even knocking and opening the door really wide so anyone walking past at the time could see into the room 

I've left reviews about this place before but I've finally moved and will be signing up to a new surgery.