"The least I can do is offer thanks"

(Posted on behalf of a service user)

I have been at Whatton since May and am writing to sincerely thank you and your staff for the excellent care you have provided for me.

I have diabetes which is tablet and diet controlled and therefore need regular reviews and HBAIC blood tests. These have always been done exactly on time and are also very thoroughly and considerately carried out. The nurse who did my last diabetes review was extremely knowledgeable and answered many of my questions.

Recently I have had an eye screen which has detected some diabetic retinopathy and again my eye test and optician's appointment was quickly provided as were my new glasses. My outside appointment at QMC was prompt and efficient.

Some weeks ago I injured a wrist in the gym and despite rest and medication it has not fully improved. Today I had an appointment with a physio who gave me a thorough examination of my injury, lots of advice on rehabilitation and a very clear and detailed explanation of what I had done.

Once again I left healthcare reassured and very satisfied with the care I have received.

I have made mistakes in my life for which I am now paying. I regret them deeply but I do appreciate the care and compassion shown by your staff. It is very easy consider yourself the lowest of the low when you are in prison and to lose your self-respect and dignity. The attitude of your excellent staff and the efficient care they provide has certainly made me feel like a 'proper' person again and has a positive impact upon my health and wellbeing.

It is so easy to moan and complain when things are bad and I feel the least I can do is to offer my praise and thanks to you when things are good.

Thank you for all you do.