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A year of care opinion!

Update from Hampshire and Isle of Wight Healthcare NHS Foundation Trust

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As someone who has been using Care Opinion for over a year, I can attest to the platform's value in improving healthcare services. For those unfamiliar, Care Opinion is a platform where patients can share their experiences of health and care services, and healthcare providers can respond to feedback.

One of the key benefits of using Care Opinion over an extended period is the ability to identify trends and patterns in patient feedback. I have been able to spot recurring themes in patient experiences, both positive and negative, which has allowed me to make targeted improvements to our services based on the needs and expectations of our patients.

In addition, Care Opinion provides an opportunity to engage with patients directly. Responding to feedback in a timely and meaningful manner not only demonstrates our commitment to taking patient feedback seriously, but also allows us to provide personalized responses that address specific concerns or issues raised by our patients.

While negative feedback can be difficult to read at times, it can also be immensely valuable. By taking the time to address concerns and make improvements based on negative feedback, we can turn a negative experience into a positive one and build stronger relationships with our patients.

Using Care Opinion has helped us build trust and transparency with our patients. By being open and responsive to feedback, we demonstrate our commitment to providing high-quality care and listening to the needs of our patients. This, in turn, can lead to an improved patient experience and increased patient satisfaction.

In conclusion, if you are not already using Care Opinion, I highly recommend it as a valuable tool for improving healthcare services and building better relationships with patients. And if you are already using it, keep up the good work! Your commitment to patient feedback is making a real difference in the lives of those you serve.

Response from Abigail Barkham, Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire, Southern Health NHS Foundation Trust on

Thank you Alex

Another great blog.  I think one of the things I have learned the most this year is that our clinicians know thier service users and loved ones the best and  when is comes to requesting stories so many methods have been devised.  Such as

QR codes

WhatsApp Groups

Leaflets

QR codes on letters

Business cards

Old fashioned pen and paper

Kiosk Mode

I'm sure there is more.  So much flexibility and understanding of what methods work the best.  Clinicians are very creative.  

If you only ask for feedback one way you only get one way back, open it up to suit your service users and loved ones and nearly 200 stories later we reach groups we never have.

Thank you Care Opinion 

Response from Craig Rees, Head of operations, Mid and North Division, Southern Health on

Excellent blog Alex

A superb synopsis of the journey to date.

On behalf of everyone adding, reviewing or just enjoying the updates - we owe you a debt of gratitude for supporting and driving the Care Opinion journey for Southern Health.

With your additional support of the expansion of the Care opinion feedback opportunities into a wider number of teams both within Mid & North Hampshire and Divisions across Hampshire.

It is great to hear that we will soon have Mental Health services joining from Southern health and our partners in secondary care, Hampshire hospitals are adding their virtual ward programme onto the platform also.

I look forward to reading what the people we care for and their wider support networks think of the care we all strive to provide.

Thank you & Care opinion once again for your considerable support in growing the readership and stories.

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