This webinar covered some of the basics on responding to critical feedback. I hope you find the session useful!
Video
Slides
https://www.careopinion.org.uk/resources/responding-to-critical-stories-aug23.pdf
Studies referenced
A cross sectional survey of the UK public to understand use of online ratings and reviews of health services (van Velthoven M et al, 2018)
Responding effectively to adult mental health patient feedback in an online environment: A coproduced framework (Baines et al, 2018)
Caring for care: Online feedback in the context of public healthcare services (Mazanderani et al, 2021)
Good practice in responding framework
https://www.careopinion.org.uk/blogposts/698/what-do-people-want-in-a-response-to-their-fe
Care Opinion webinar: how to respond to critical feedback
Care Opinion webinar: how to respond to critical feedback https://patientopinion.blob.core.windows.net/profile-pictures/862a934c-02af-42d2-9817-247fb18e60ac.jpeg Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/logos/co-header-logo-2020-default.pngUpdate from Care Opinion
Posted by Sarah Ashurst, Associate Director, Service Quality, Care Opinion CIC, on
Thanks for your feedback.