Involving Staff and Volunteers with Assisted Story Telling webinar - 19th Dec 2023

On Tuesday 19th December, we delivered our Involving Staff and Volunteers with the assisted story telling process webinar. 

Attendees learned about ways to get volunteers or named staff involved in generating feedback, how to establish the volunteer role, training programmes available to volunteers, the different scenarios of collecting feedback according to the setting; alongside hearing some great examples of services using volunteers to collect feedback, It was a good session!

This webinar also touched on how in some services patients don't have access to the internet or perhaps have cognitive impairments or a learning disability and need even more help to feedback on Care Opinion. We shared how in some services it might be appropriate for staff or volunteers to post feedback on behalf of patients, but also that this should be the exception and not 'the norm'.

If you'd like to know more about how to involve staff or volunteers within your setting then you can watch the recording of the webinar  here:

Slides for download:

Assisted-storytelling-webinar-dec23.pptx

Link to site pages for more information on supporting staff and volunteers with assisted story telling: Staff & Volunteer Overview

Any questions do get in touch with us at: Care Opinion support team enquires

or for more details about future webinars please click here: Training and support webinars | Care Opinion