Listen,Learn,Improve

Good morning all,

There’s a fantastic line-up of Care Opinion training sessions coming your way over the next few months! Each session is short, energetic, supportive, and packed with practical tips to help you build confidence, strengthen your skills, and use Care Opinion with consistency and impact.

Scheduled in date order, these bite‑sized sessions are easy to slot into busy diaries. At just 45–60 minutes each, they’re designed to be focused, engaging, and genuinely useful.

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💬How to Respond Well - The Basics!

📅 Explore upcoming dates & register here

Responding to feedback is at the heart of Care Opinion. This focused session explores what makes a meaningful response, tone and language tips, what the research tells us and how to respond with confidence and compassion. An essential for any Care Opinion responder!

📣Promoting Care Opinion & How to Ask for Feedback

📅Explore upcoming dates & register here

Do you find it difficult to approach service users for feedback? There’s a lot to think about: when’s the right time, and what should you say? You’re not alone - timing, wording, and approach all matter. Posters, cards, and leaflets can support the process, but they’re just tools. Real connection happens when staff ask for feedback face to face. It feels more personal, and people are more likely to feel heard and valued.

Discover practical ways to encourage feedback, engage colleagues, and promote Care Opinion across your services, including how to confidently ask people to share their experiences.

📊Reports & Visualisations

📅Explore upcoming dates & register here

Learn how to make the most of Care Opinion data. This session explores reporting tools and visualisations that help teams spot themes, share learning, and demonstrate impact.

✨ New for 2026: Subscriber Chats ✨

We’re thrilled to introduce Subscriber Chats - a new, conversational-style learning opportunity. These sessions are a great opportunity to learn from peers, ask questions, and take away ideas you can apply straight away.

Subscriber chats will feature guest speakers and/or contributions from subscribing organisations, sharing their own experiences, challenges, and successes. They’re informal, honest, and packed with practical insight.

🧩Embedding Care Opinion Across Your Organisation

📅 Thursday 7th May 2.30pm

👉Register here!

This session focuses on successfully implementing Care Opinion in the workplace and reinvigorating its use for long‑standing subscribers. We’ll explore how organisations can move beyond simply “using” Care Opinion to embedding it into everyday culture, processes, and improvement work.

Hear from teams who have built momentum across services, strengthened engagement, and found practical ways to reach areas and groups where participation can be more challenging. The session will share real‑world examples, lessons learned, and practical approaches to help ensure Care Opinion remains meaningful, visible, and well‑embedded across your organisation.

🏠Promoting Care Opinion in Remote Communities

📅 Tuesday 2nd June 2.30pm

👉 Register here!

We’ll be chatting with Care Opinion leads working in remote areas to explore the complexities and challenges of reaching people in harder‑to‑reach settings and encouraging meaningful feedback. While geography plays a role, some challenges go beyond distance - for example, in very small or close‑knit communities, concerns around anonymity and identification can make people hesitant to share their experiences.

Through open discussion, we’ll consider how Care Opinion can help manage these sensitivities, build trust, and create safe spaces for feedback. This session offers a thoughtful exploration of how to reach people in rural and remote areas, overcome barriers to engagement, and ensure every voice has the opportunity to be heard.

🤖The Human Touch in an AI Age: A Deeper Dive into Care Opinion Responses

📅 Wednesday 24th June 11am

👉 Register here!

Go beyond the basics with a reflective, experience-led look at responding well - including complex stories and emotional feedback.

Subscriber Chat 3 takes a deeper dive into responding to Care Opinion stories, focusing on how to create thoughtful, meaningful responses that demonstrate listening, learning, and action. The session brings together subscribers who respond to stories or support others to do so, offering space to reflect on practice, explore the balance between personal and organisational voice, and discuss the opportunities and challenges of using AI. How does using AI in responses alter the human voice of Care Opinion? Come along and find out!

Attendees will leave with practical tips to strengthen the quality, compassion, and impact of their responses.

👉 Explore the full schedule and book your place today

Let’s keep listening, learning, and improving together!