Webinar Recap - Responding Well

Thank you to everyone who joined us last week for our latest How To webinar on responding well.

During the session, we explored what makes a thoughtful, effective response to feedback and shared practical tips to help make replying feel more natural. We discussed what authors hope to hear in a reply, how a good response can show that feedback genuinely leads to change, and how it can highlight learning and improvement. We also touched on what to avoid - including overly standardised responses and relying too heavily on AI tools to draft them.

This is a great webinar for anyone new to responding to feedback or for those who’d simply like a refresher. Keep an eye on our Know How pages for future dates!

We also have a brand‑new Subscriber Chat coming up in June, taking an even deeper dive into how you can keep your human voice in every reply. It’s one you won’t want to miss! Register your place to join in the conversation.

🗣️ Subscriber Chat 3: The Human Touch in an AI Age: A Deeper Dive into Care Opinion Responses

Join us for a lively and insightful session on writing truly human Care Opinion responses - while using AI in a smart, supportive, and responsible way. With expert guidance from James Munro (Director of Research & Development) and Ali Partick, (Moderation Team Leader & Senior Moderator) we’ll explore how to keep your authentic voice front and centre in every response.

If you want to strengthen your confidence, sharpen your responding skills, and make your conversations genuinely meaningful, this is a session you won’t want to miss.

📅 Wednesday 24th June 2026 @ 11am - 12pm - Register

Webinar Resources:

Responding webinar slides - Feb 2026.pdf

Responding workshop & resources

Bite-sized tutorial videos on common Care Opinion tasks