Patient Opinion in action - Scottish Ambulance Service

The Scottish Ambulance Service (SAS) were keen to spread the word amongst staff and people who use their services about their use of Patient Opinion.  This video captures the views of staff and patients about the difference feedback shared through Patient Opinion is making.

                                

We're also impressed by the way SAS respond to stories, both positive and critical.    Read the blog about SAS responding style by @cally_patientop.