Celebrating a year of Care Opinion in Northern Ireland

Over a year has passed since Northern Ireland's health and social care services adopted Care Opinion as the system-wide online feedback platform.

This week, staff from across health and social services shared perspectives and progress so far. The online event was recorded, so if you missed it, you can catch up here!

This celebration event was organised and hosted by the Northern Ireland Public Health Agency and the Department of Health.

Event programme

(the numbers are the time to jump to in the video for each section)

00:00 Welcome

Linda Craig (PHA), Regional Lead for Patient, Client Experience

00:49 Opening remarks

Aidan Dawson (PHA), Chief Executive

03:52 Ministerial Address

Robin Swann (DoH), Minister of Health

06:07 Overview of Care Opinion in NI

Michelle Tennyson (PHA), Assistant Director of AHP, PPI and PCE

11:16 Presentation - “The Story So Far”

Linda Craig (PHA), Regional Lead for Patient, Client Experience

24:10 Care Opinion - “A National Perspective”

Dr James Munro (CO), Chief Executive

39:09 “Openness and Transparency”

Andrew Dougal (PHA), Chairman

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Trust Presentations - “Impact and Improvement”

Linda Craig (PHA), Regional Lead for Patient, Client Experience

44:19 Belfast Health and Social Care Trust

Máire Alexander, Patient, Client Experience Facilitator

48:47 Northern Health and Social Care Trust

Leigh Morgan, Patient, Client Experience Facilitator

55:00 Northern Ireland Ambulance Service

Lynne Charlton, Director of Quality, Safety and Improvement

01:05:45 South Eastern Health and Social Care Trust

Conor Campbell, Senior Manager, Governance and Quality Improvement

01:24:08 Southern Health and Social Care Trust

Grace Hamilton, Assistant Director of Nursing, Patient Safety, Quality and Experience

01:24:08 Western Health and Social Care Trust

Michelle McQuaide, Cardiac Nurse

01:26:20 Next Steps

Linda Craig (PHA), Regional Lead for Patient, Client Experience

01:27:00 Closing Remarks

Linda Kelly (DoH), Deputy Chief Nursing Officer