Response and Story progress report
The triangle chart in the “Response and Story Progress” report represents all stories in the report. It summarises the progress indicator you see on each story page on the site. Story progress is the result of responses posted by members from any subscription. This report does not filter the responses to “only responses from our own subscription”.
This report counts individual stories with a changed planned or with a change made (as well as unheard, heard, and responded to). The example below covers 16 stories with a change planned or made:
If a story only has a response with a change made, it is counted as a change made
If a story only has a response with a change planned, it is counted as a change planned
If a story has one response with a changed planned and a further response with a change made, it is counted as a change made
The Response and Story Progress report shows 16 stories and 35 responses. We count the number of stories with a change planned (5) or made (11). The total is 16.
Story listing in a table
This report generates one row for each story in the report, and for each service it is linked to. A story linked to two services will have a row for each (hence “duplicates”). This report will include “only responses from our own subscription” unless you choose the option “responses from anyone”.
For each story:
- The row will show “We plan a change” as true if any of the responses included in the report have a change planned
- the row will show “We made a change” as true if any of the responses included in the report have a change made
Note that this is not the same as the story progress in the first report. These are not statements about overall story progress, but about the responses which have been posted. A story with an overall progress of “change made” may have this progress because one response claims a change made, or because various responses claim changes planned and at least one further response claims a change made.
The story listing in a table report on the same example of 16 stories records if there is a response for change planned or a response for change made using TRUE/FLASE over the 35 responses:
- If a story only has a response(s) with a change made it will say FALSE in “has change planned” and TRUE in “has change made” - Some responses will go straight to change made without adding a change planned response first.
- If a story only has a response(s) with a change planned it will say TRUE in “has change planned” and FALSE in “has change made”
- If a story has responses with a changed planned and responses with a change made it will say TRUE in “has change planned” and TRUE in “has change made”
In the same example of 16 stories; 10 stories have response for a changed planned, 5 of which also have response for a change made.
11 stories have a change made, 5 of which also have a response for a change planned. 6 only have a response for a change made.
View report in Excel: HERE
To reiterate, a story with a “change made” response will have a “change made” progress. It doesn’t need to have a “change planned” response first, and so it may have skipped the “change planned” progress entirely.
In summary
You should not expect the count of stories with a particular progress to be the same as the counts of rows with changes planned or made in the story listing, because:
the responses included in each report may be different
one report is based on overall progress and the other on looking at responses there can be multiple response claims on a story, but the story can have only one overall progress
the rows in the story listing report represent “stories about services”, not just stories