We believe that patients' feedback - good or bad - is essential to improving UK health and care services.

"Their patience with me since being diagnosed has been further than what typically you may expect, but they actually hear me and value what I am saying"

"With the help of this book and a communication programme on a device she will be able to communicate and her voice will be heard."

"I’m grateful for all Westmarc and Anne has done for me but it seems the service has definitely got worse. "

"The end result is that I had a very positive birth experience, after having had an extremely negative experience when I delivered our first baby"

"I was advised nothing more than they are a tiny bit behind I was in no way expecting a few hours."

"multiple midwives kept coming in and stressing us out with information I feel I should have been told way before even going into labour."