"I can't fault any of the treatment I have received"

About: County Hospital Louth / Trauma and orthopaedics Pilgrim Hospital / Day Surgery Unit

(as the patient),

I have been having cortisone injections in both thumbs for a number of year's administered at Louth hospital through the LCATS service. That was a really good service and helped for several years. The last time I went the Doctor said he didn't want to give me any more injections as a side effect of them had meant that the fat over the area had decreased meaning the bone was very prominent and the skin thin and often I caught it and it ripped the skin.

He  said I could be referred to a surgeon as there was a couple of alternative options I could have done. Several weeks later I was sent an appointment to have an up to date x-ray at Louth that was supposed to have the results in 2 weeks. This somehow didn't happen and after about 6 weeks I got in touch with LCATS, the doctor chased it up and found them. 

I was then sent an appointment to see Mr Joachim at Boston hospital. We discussed the options and he said he would see me in 6 months for a follow up appointment when I'd had time to think about it. If I wanted to see him before I could ring his secretary and make an earlier appointment. I really was undecided what to do and just left things after 8 months. I hadn't received a follow up appointment and my hand had gotten more painful so I decided to ring the secretary. When I spoke to her I could have actually had an appointment that very week but because of work ties I couldn't so one was made for the following week. That was cancelled the day before the appointment but rescheduled for the following week.

 Mr Joachim had a trainee in with him and as we discussed my treatment he was explaining things to her, which I was impressed with the way he explained it, to myself and the student. I said I had decided to go ahead with the operation a trapeziectomy and was told all the benefits and complications that could happen. I was then sent for another more up to date x-ray as it had been just about a year since the one I had at Louth. I was told the operation would be in around 2-3 month's. I admit I was really shocked as I was expecting more like a 2 year wait.

The appointment came for mid January 2023 and a pre op assessment at the end of December 2022, so it had only been around 2 months. Unfortunately I caught covid for the first time in December and had to cancel the pre op and was told my operation couldn't go ahead until 7 weeks after covid because of an increased risk of blood clots.

Exactly 7 week's from the first date I had my rescheduled appointment at the beginning of March. I went for my pre-op assessment a couple of weeks before at Lincoln which was very well organised and took only about half an hour.

I was quite concerned in case the appointment was cancelled again just because of my job and trying to reschedule dozens of appointments allowing the time off I needed after the procedure. I need not have worried as everything went to plan. 

I was admitted into Boston Pilgrim hospital day care center 7:30 am at the beginning of March. I was shown into my bay and to my bed and sat and waited. Sometime later a nurse came to admit me and go through all the paperwork there was rather a lot, and I was told Mr Joachim and the anesthetist would be coming to see me and then I could put my gown on. 

I wasn't waiting long before they had been to see me and more paperwork filled in. Very quickly after that two ladies came along to walk me to theatre.  I was lucky I was first on the theatre list. I arrived in the room where I was to be given anaesthetic and introduced to the staff in there, all really friendly. They went to do a morning huddle and I was left with one of the ladies that's walked me down. I was shivering and she kindly found a sheet and blanket for me. The team soon came back and the next thing I remember is waking up in recovery.

Again the staff in there were so kind and were chatting gave me a drink of water and made me feel comfortable until I was taken back up to my bay. 

On the bay I was soon given a jug of water a cup of tea a sandwich and another cup of tea. My obs were taken regularly I was helped to the bathroom and a third cup of tea. I was chatting to the other patients in the bay and by late afternoon a nurse came to fill in my paperwork to discharge me. I was told I would be sent an appointment to see Mr Joachim in 2 weeks and to leave my dressing on till then, and given a few leaflets. 

Although my story isn't quite complete as I have to see Mr Joachim in a couple of weeks, but from my last appointment with Joshua at LCATS to getting my operation it has been about 16 months. I can't fault any treatment I have received, any of the staff I have had dealings with. 

I'm hoping my hand heals well and I can soon return to my job with a lot less pain than I have had over the last many years. I may well then consider having my other hand done as it apparently needs surgery too. 

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Responses

Response from Leanne Chamberlain, Matron for HCOP, United Lincolnshire Hospitals NHS Trust nearly 2 years ago
Leanne Chamberlain
Matron for HCOP,
United Lincolnshire Hospitals NHS Trust
Submitted on 14/03/2023 at 07:47
Published on Care Opinion at 07:47


Dear Sore thumbs

“Thank you very much for taking the time to leave this feedback, it is so important for us as teams to receive all feedback from people who have used our services, to help us shape future patient experience. I hope your recovery continues as it has done, and am pleased to hear that your positive experience means that you feel able to have the further surgery. I will ensure this feedback is shared with all of our teams involved, thank you once again.

Kind Regards

Leanne

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