"Incorrect Text Message"

About: Heart of Lincoln Health Group

(as a service user),

Today I received a text from the Heart Of Lincoln medical group informing me there was a referral letter for me to read. When I opened it, it wasn’t for me at all, it was for another patient in the surgery group. I felt awful that I had just read someone else’s private information. I feel slightly annoyed that whomever sent this to me didn’t look to check it was the correct name and address attached to it, and I feel anxious my information could be sent to someone else now.

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Responses

Response from Heart of Lincoln Health Group nearly 2 years ago
Heart of Lincoln Health Group
Submitted on 30/05/2023 at 07:58
Published on nhs.uk on 31/05/2023 at 14:18


Dear patient - thank you for your feedback. I'm sorry to hear that this has happened and I would like to be able to investigate so that I can pass feedback to our teams and ensure that this does not happen again in the future. Could you please contact the practice with your name and contact number so that I can discuss with you. Many thanks. Wendy Humphreys, Patient Services Manager

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