"She is one in a million"

About: Forth Valley Royal Hospital / Oncology unit

(as a service user),

I would like to highlight the wonderful work by Denise who welcomes patients, relatives and staff to the oncology unit reception desk.

The nature of oncology is filled with deep worry and concern for loved ones who visit the unit, but Denise makes every visit so positive and welcoming. Her positivity, kindness, welcoming and bubbling nature help to lift some of those worries by just being herself.

Denise is so highly thought of by the patients, the patients she knows so incredibly well, with her work being just as important as cancer treatment which goes on behind the desk. 

She is one in a million. 

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Responses

Response from Susan Davidson, Oncology Unit Manager, Oncology, NHS Forth Valley 6 months ago
Susan Davidson
Oncology Unit Manager, Oncology,
NHS Forth Valley
Submitted on 14/05/2024 at 11:37
Published on Care Opinion at 11:37


Dear cubekx93,

Thank you for your very positive and warm words for Denise, knowing that patients and their relatives are met with a warm welcome is so important during what can be a very challenging experience. I will ensure that Denise and her colleagues see this wonderful praise, and know that all the staff regardless of their role are appreciated for the work they do and the care that they give.

Thank you

Susan

Susan Davidson

Oncology Manager/Lead Nurse for cancer Nurse specialists

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