Care Opinion

Cataract removal

Posted By Briwp45

"Cataract removal"

About: Queen Margaret Hospital / Cataract Unit

(as the patient),

On arrival to the Queen Margaret hospital Dunfermline l was greeted very pleasantly and directed to the ward, another pleasant greeting, the nurse called me then was very thorough checking all my details then administered drops to dilate my eye, all the time reassuring me then went through to have my procedure which again went well, no issues, doctor was very good, outcome is great, seeing really well, hats off to all staff nurses and doctors, if I could suggest a bacon roll would be good while you wait.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife last month
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 27/09/2024 at 12:05
Published on Care Opinion at 12:05

picture of Siobhan Mcilroy

Dear Briwp45

Thank you so much for your wonderful feedback! I am sorry for the delay in responding to you. My name is Siobhan McIlroy and I am the Head of Patient Experience for NHS Fife. I am thrilled to hear about your positive experience at Queen Margaret Hospital. It’s great to know that our staff provided thorough and reassuring care during your visit, and I am delighted that your procedure went well and that you’re seeing well now.

I appreciate your suggestion about the bacon roll—it's always nice to have a little extra comfort while waiting!

Thank you for taking the time to share your thoughts, and I am sure the team will be delighted with your feedback!

Best wishes, Siobhan

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Response from Stacey Arnott, Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital, NHS Fife last month
Stacey Arnott
Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital,
NHS Fife

Senior Charge Nurse within Ophthalmology

Submitted on 30/09/2024 at 10:14
Published on Care Opinion at 10:14

picture of Stacey Arnott

Dear Briwp45,

I am so sorry for the delay in replying to this amazing feedback regarding your visit to the Cataract unit and the thorough care and attention you received from the team!

Bacon rolls would be amazing which may be a little difficult to have to hand but we could offer a cup of tea and a biscuit instead.

Best wishes

Stacey

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Update posted by Briwp45 (the patient)

Cup of tea and biscuits sounds great but the main thing is how your looked after all should be proud keep up with the great work

Regards

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