Care Opinion

My mental health is in a much better place

Posted By Xekken

"My mental health is in a much better place"

About: Newham Talking Therapies (NTT)

(as the patient),

I would always constantly have negative thoughts about myself that I could never seem to shake off. It might include things like feeling like an idiot, or unattractive. And I would always believe the thoughts which in turn affected my self esteem.

My therapist Carmen gave me all the resources I needed. She also was very patient with me when I did not do the homework correctly and give me hints and help to further improve myself. 

The only negative feedback I have is that we constantly had to move rooms every session. It would be much better and easier for patients and therapists to have a single room instead of having to book a different room every session. 

But overall, my mental health is in a much better place than when I first started thanks to Carmen.

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Responses

Response from Elise Coote, Community Outreach Lead, Newham Talking Therapies, East London Foundation Trust 2 months ago
We are preparing to make a change
Elise Coote
Community Outreach Lead, Newham Talking Therapies,
East London Foundation Trust

Submitted on 28/08/2024 at 10:31
Published on Care Opinion at 10:41

Hi,

Thank you so much for your response, we really appreciate your feedback on your experience with us!

Your feedback has been passed on to Carmen, it's great to hear that you feel your sessions with her were beneficial in helping you to manage your negative thinking patterns which is not easy to do, keep up the good work!

Your feedback about changing therapy rooms is also very helpful. This will be escalated to the management team to discuss if there are any processes we can put into place to try and ensure people have consistency in their therapy surroundings.

Keep up the great work!

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Response from Elise Coote, Community Outreach Lead, Newham Talking Therapies, East London Foundation Trust last month
We have made a change
Elise Coote
Community Outreach Lead, Newham Talking Therapies,
East London Foundation Trust

Submitted on 30/09/2024 at 16:46
Published on Care Opinion at 16:46

Hi,

Just to update you, based on your feedback about moving rooms we have given this feedback to our management team who have reminded therapists to book the same room each week with their clients where this is possible.

Best wishes,

Elise

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