"Appaling Experience "

I visited A&E last night due to severe neck pain. After calling 111, I received excellent support from both the advisor and the ambulance service, where the staff were very helpful. Given the long waiting time for an ambulance (approximately two hours), the ambulance service arranged a taxi for me, which was greatly appreciated.

However, my experience at the hospital itself was extremely disappointing. After arriving at the reception around 2:00 a.m. and providing my details, I waited until 7:15 a.m. to be seen by a doctor. When the doctor eventually attended to me, he was both unprofessional and discourteous. I was also concerned about his level of skill and care, as the examination felt inadequate.

I expressed my need to leave by 7:20 a.m. to fulfill my work obligations, as I am a single parent and cannot afford to take time off. The doctor reacted in an unprofessional manner, raising his voice and making inappropriate comments about my priorities. While I understand the importance of health, I felt this reaction was unnecessary and dismissive of my situation.

Furthermore, despite having explained my symptoms multiple times to various staff members, the doctor did not appear to review any of the information already provided. His examination lasted no more than 10 seconds, during which he briefly touched my neck before prescribing opioids and dismissing me. I found this approach highly concerning, especially given the serious nature of my symptoms.

Due to the inadequate care I received, my neck pain has since worsened, and I have been forced to schedule an appointment at a private hospital for further assessment. This not only affects my health but also imposes additional strain on my work and responsibilities as a parent.

I am deeply disappointed with the level of care provided, which I feel falls short of the standards one should expect from the healthcare system. I intend to escalate this matter by filing a formal complaint with the hospital and will also consider raising my concerns with relevant external bodies and the media.