"Lovely childbirth team, but breastfeeding support was lacking"

About: Dr Gray's Hospital / Maternity care

(as the patient),

I gave birth to my second daughter at Dr Gray’s maternity unit in Elgin in May 2024. I had a fantastic experience! The team that looked after me was Diane (neonatal midwife), Marina (2nd midwife), Gemma (student) and Sarah (healthcare support worker).

I had everything I wanted in the labour room, a lovely calm and supportive environment, use of the birthing pool and encouragement to follow what my body was telling me to do rather than any forced techniques.

Everyone was so lovely and caring, I remember remarking to my husband afterwards that we couldn’t have had better care if we had paid for private services.

A special mention to Sarah who (unprompted) grabbed my phone and snapped some pics of the moment our daughter was born. It was such a speedy birth my husband would never have had a chance to think to do that and I’ll cherish those pics forever.

I was given a private room after she arrived which was perfectly comfortable and great to have some privacy.

If I have anything constructive to say it would be that there seems to be a lack of feeding support. I deliberately stayed overnight as I wanted breastfeeding support after I had been unable to feed my first daughter but I did feel a bit left to my own devices.

Of course if I buzzed for attention through the night I was attended to and the staff were lovely but I didn’t necessarily know that I needed help, I was just trying to get on with it myself, whereas I think now because I said that’s why I wanted to stay overnight it would have been good if there had been a few more checks that first night.

I was discharged the next day. I was asked if I wanted support from the breastfeeding team which I said yes to, so I did get a call from them after a couple of days but I had a pretty challenging first couple of weeks as we really struggled to latch and I think if I had had a bit more support that first night it might have helped.

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Responses

Response from Rebecca Allan, Senior Charge Midwife, Dr Gray's Hospital, NHS Grampian last month
We are preparing to make a change
Rebecca Allan
Senior Charge Midwife, Dr Gray's Hospital,
NHS Grampian

Senior Charge Midwife

Submitted on 02/10/2024 at 10:07
Published on Care Opinion at 10:16


Hi librabm43,

First of all congratulations on the birth of your second baby. It sounds like you had a lovely, calm, safe birth, and I am delighted to see you mention the staff who you feel particularly helped and supported you at this time.

Sorry to hear that you feel that breastfeeding support could have been increased during your overnight stay in the hospital. We will discuss this as a team to see how we could offer increased support to other women in the future. That said, I am glad to hear that the staff who attended you overnight were lovely and offered you help when you requested assistance by pressing the call buzzer.

As a team we wish you and your family well as your new baby grows.

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