"Poor practice"

About: Whipps Cross University Hospital

My partner came into A &E with asperation pneumonia. From then on his treatment was very good. However, although he had full mental capacity, he was in Syringa ward with dementia patients and had no sleep for 4 weeks with their shouting day and night, not conducive to recovery. He was waiting for a PEG for 4 weeks and his anticoagulant was stopped after 2weeks. He then had a heart attacks before the PEG procedure. In his frail state he was sent off to Bart’s late at night and they knew immediately he was too frail to operate and needed palliative care and wanted to send him back the next morning. Whilst at Bart’s, he was not given his nasal feed, no hydration or his medication during the one day he was there and the pain control was inadequate. He died in the early hours of the next day. Why did WXH see fit to move a frail, dying man? He was in pain throughout the journey. That is my question. Was it to make his bed available for the next person? We were told he died peacefully, but I doubt that was true as he was in constant pain the whole

time I was with him at Bart’s and staff seemed oblivious to it. They knew he was too frail to use his call bell and his voice was a whisper. He should never have been sent there in the first place. WXH has a cardiology department, why were they not called instead of him having to

endure a horrific, painful journey whilst having a heart attack.

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Responses

Response from Whipps Cross University Hospital last month
Whipps Cross University Hospital
Submitted on 30/09/2024 at 11:15
Published on nhs.uk at 11:15


Dear J Berg

We would like to begin by offering our sincere condolences for your loss. We are disappointed and sorry that in addition to your loss that you have had cause to raise concerns about the care of your partner. We believe that the issues you have raised should be investigated and responded to formally. Please can you kindly provide us with your partner's full name, date of birth, Hospital or NHS number and address so that we can correctly locate your partner's information on the system? We would also be grateful if could also confirm your full name and provide a contact number. You can send the information to us at bhnt.centralcomplaints@nhs.net (quoting 'comment reference number:1876734'), with any further questions or concerns you may have omitted from this online feedback platform. Once this information has been received your concerns will be escalated to the site governance team for attention and response.

We look forward to hearing from you at your earliest convenience.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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