"Horrified at lack of knowledge and care"

About: General practices in Fife NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as the patient),

Five weeks after my daughter was born, I woke up in absolute agony with extreme pain radiating between my breast bone, ribs and back. I started being sick and screaming at my husband he needed to call someone because the pain was worse than childbirth. He called an ambulance, the ambulance crew were great as were the nurses in A&E. The doctor in A&E dismissed the pain, saying I was having back spasms because I had been pregnant and needed to strengthen the muscles in my back. I didn't question it, believed him and when it felt better I went home and thought little more about it for another few weeks.

A few weeks later, the same pain, I didn't want to call anyone because it had been dismissed before. Eventually called 111 who just told me to wait until my GP opened the next day. The nurse practitioner prescribed me diazepam and told me to take it whenever I felt these spasms coming on. I wasn't even referred to physio at this point. Over the next couple of months the spasms got more frequent and more intense, I had various visits to the GP and urgent care, all they did was prescribe painkillers, eventually got referred to physio but it did little to help.

Every time I told every professional that the pain was worse than labour and childbirth but felt like very few believed me. Even those who did put it down to just having been pregnant. I told my husband on multiple occasions that I wanted to die rather than go through this pain over and over again, and I did genuinely feel that way. I didn't feel it was a muscle spasm but my thoughts and feelings were dismissed by every doctor I spoke to because it had already been diagnosed.

I became terrified to hold my daughter as she grew as I was so scared to trigger anything that might bring on a spasm. It affected my bond with my baby, I still feel that I have lost so much time with her and had to seek counselling (which was very expensive) and ended up on anti-depressants, feeling that she deserved much better than me and that my body had let us both down. While not the sole contributor, it also did contribute to me stopping breastfeeding as I was terrified to strain my back, another blow to my mental health.

I felt like this was just something I had to deal with by myself and it wasn't until we moved in to my mum's house temporarily and she witnessed a spasm that she encouraged me to start seeking emergency help again. I went back to urgent care once and A&E twice before a doctor finally said that it didn't seem like a back muscle pain. I started hysterically crying, I just couldn't believe someone was finally listening to me. That was just over a week ago and I'm currently recovering from gallbladder removal surgery after a quick ultrasound confirmed the gallstones which had given me countless attacks and ultimately caused pancreatitis (luckily mild).

The nurses in the ward kept telling me how common it was for new mothers to get gallstones. I was absolutely horrified that I had something so common but was left by myself to deal with debilitating pain for almost five months whilst also trying to look after my new born daughter.

I have never felt so let down in my life, I feel that I was screaming out for help and being disregarded at so many points by the only ones who really could help me. This has affected my whole family not least my daughter, who I almost feel I need to rebuild our bond as a result, when a quick ultrasound could have pinned down the problem so quickly. I am actually dumbfounded now when I look up the symptoms of gallstones now and they are identical to mine yet countless professionals just missed it.

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Responses

Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife last month
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife
Submitted on 17/10/2024 at 17:19
Published on Care Opinion on 18/10/2024 at 08:28


picture of Theresa Rodigan

Posted on behalf of Gillian Malone, Head of Nursing

Dear Acb94

Thank you for taking the time to provide details of your recent experience of services within NHS Fife. I recognise this must have been a worrying and upsetting time for you and I am sorry for the distress this has caused you, particularly when you should have been enjoying the time with your daughter.

I would welcome the opportunity to discuss your experience with you further and would be grateful if you could call me on Friday 18 October or any day from Monday 21 October onwards. My contact details are 01592 643355 ext. 28301.

Once again, I would like to extend my sincere apologies and look forward to speaking with you soon.

Kind regards

Gillian

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service last month
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 18/10/2024 at 11:22
Published on Care Opinion at 11:23


picture of Alan Martin

Dear Acb94,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you, that must have been terrifying. I hope that you are feeling a lot better now. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 3 weeks ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 21/10/2024 at 16:56
Published on Care Opinion at 16:57


Dear Acb94

Thanks for taking the time to provide this feedback, I am sorry to hear that you felt you were not listened too and unable to enjoy and bond with your new baby. I am glad you eventually felt listened to and we were able to ensure you had appropriate care. As the Emergency Department nurse manager I would welcome the opportunity to discuss your experience further and share the learning with the wider team.

Should you wish to discuss this please contact the patient experience team, so this can be arranged.

I hope you are now recovering fully.

Regards

Esther

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 3 weeks ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24
Submitted on 22/10/2024 at 15:46
Published on Care Opinion on 23/10/2024 at 08:09


Dear Acb94,

Thank you for taking the time to share your experience on Care Opinion. I am sorry to read of your experience especially so soon after the birth of your daughter, and I understand how distressing this must have been for you and your family.

I note that my colleagues from NHS Fife and the Scottish Ambulance Service have responded to your story, I reply on behalf of NHS 24.

I read your story with great concern and I would appreciate the opportunity to review your contact with NHS 24. If you could kindly provide me with some additional details I can certainly arrange this. You can contact me by email at patient.experience@nhs24.scot.nhs.uk

Thank you once again for sharing your experience.

Sending you my best wishes.

Laura

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