"Poor service"

About: Aconbury North Aconbury North Worcester WR5 1JG

Posted by David1234 (as the patient), 2 weeks ago

I had to wait at the reception for 10 minutes before anyone turned up to register me. Staff were visible but wouldn't come to the window. There was a queue of 3 people before anyone came back to the desk.

More about:

sexual health

Do you have a similar story to tell?

Responses

Herefordshire and Worcestershire Health and Care NHS Trust

Submitted on 23/10/2024 at 11:31

Published on Care Opinion at 12:01

Hello David1234,
Thank you for taking the time to feedback from your visit.
It is frustrating to not feel acknowledged or attended to when you first arrive at a clinic and I am sorry our short staffing has impacted on your initial experience.
I have asked the Clinic Lead to highlight your comments with all staff and to communicate with arrivals no matter what their role is as I think this may have helped in this situation. More effort with attentive timekeeping will also improve the smooth running of clinics and will be a positive for both staff and clients.
Best wishes,
Jo

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Herefordshire and Worcestershire Health and Care NHS Trust

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Opinions
Next Response	j
Previous Response	k

Poor service

"Poor service"

Responses

Keyboard Shortcuts