Care Opinion

Entrance to the hospital

Story from nhs.uk

"Entrance to the hospital "

About: Royal Hallamshire Hospital

As it is now impossible to be dropped off outside the main entrance to the hospital, it is really difficult if you are unwell, or have limited mobility, attending appointments is very difficult! The last thing you want to do is to be traipsing all the way along that corridor past the chapel to get to the lifst on A floor, to get to where you need to be in the main hospital! Recently my husband had to park in one of the drop off bays, fetch a wheelchair, wheel me to the lift, go up a floor, wheel me to the main lifts, take me to G floor, then wheel me to G1, where I was being seen as an emergency, leave me, hurry back to the car to find a space before being able to join me on the ward. Frankly I did not want to be left alone at that time as I was very frightened.

Also why aren't patients allowed to use the link corridor to the jessop wing? You can only do so if a member of staff takes you, which surely is not a good use of their time . For many of us, the walk outside is just too exhausting!

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust 3 days ago
We are preparing to make a change
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 14/11/2024 at 10:24
Published on Care Opinion at 12:18

Thank you ever so much for taking the time to share your feedback about your recent experience of care. We are sorry to read about your difficulties with logistics of getting to your appointment from the drop-off bay.

Almost 2 years ago the Trust took the decision to make B Road a pedestrian only area, with vehicular access only being for emergencies. The area was originally closed off for a period to enable structural work to be undertaken. This was reviewed and overall it was felt to have been beneficial and a much more pleasant and safe environment, with the decision then being that the road should remain closed to vehicles.

It is recognised that this does put further pressure on A Road and also that access into the main building is through the use of the lifts. We have reviewed options for improving A Road and we are also working with the council to look at improving access from the roads adjacent to the hospital and hope to see improvements in the near future.

We do also have welcomer volunteers at our sites who may be able to help with getting you to your appointment from the drop-off location, so you do not have to navigate this on your own or be left alone while your partner finds a parking space. Please do ask our volunteers (in blue t-shirts near entrances) who are happy to help.

Once again we are really sorry to read about your poor experience, and would like to take this opportunity to wish you all the best with any ongoing care or treatment.

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