Care Opinion

An appointment at south Tyrone minor injuries unit

Posted By Lucy2208

"An appointment at south Tyrone minor injuries unit"

About: South Tyrone Hospital / Minor Injuries Unit Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a service user),

My daughter was seen at south Tyrone minor injuries unit with a possible fracture. 

From the phone first service to the actual appointment itself- it was seamless 

The nurse on the phone, the receptionist, radiographer and the ENP Donal who treated my daughter were superb. 

The treatment was so quick but everyone was so kind and friendly. 

Thank you so much for putting my daughter at ease 

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust 3 weeks ago
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 24/10/2024 at 17:16
Published on Care Opinion at 17:16

Good Afternoon Lucy2208,

Thank you so much for taking the time to share your experience of the care your daughter received through the Phone First Service.

We are delighted that you found the experience to be seamless. It is lovely that you have described the nurse you spoke with as superb. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the entire team are all aware of your kind words - we really appreciate them.

I hope your daughter has a speedy recovery!

Thank you again and Best Wishes, Patricia.

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