"Where is the patient centred care and patient choice"

Attended ophthalmology appointment with my dad as he is quite deaf and likes me ( his daughter ) to attend most appointments because of this. Also can get quite anxious when he does not understand questions.

His hearing aids were waiting repair so did not have them insitu. I made the nurse aware of this . The nurse was very accommodating and understood this. I accompanied my Dad to 1st part of assessment.

We then had to move to different area for 2nd assessment. As we went to the area a different staff member appeared and approached me and asked me to take a seat in waiting area. I explained politely the reasons I was with him , but they were quite abrupt and said the nurses would manage, and to sit in waiting area, ushering me with their gestures. I asked my dad if he was happy with this and he felt he had no choice but to agree. I then made sure the nurse was happy with the decision, again , did she have a choice of what to answer when given instructions ? Where is the person centred care and patient choice? The assessment area was relatively quiet and I was standing so would not have taken up any precious space that nurses and patients required .