"It was like being in a 5 star hotel"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

I enjoyed my time here in Cloughreagh. Everyone was very kind and helpful to me. The staff were easy to talk to and if I asked any questions or had any concerns they answered me or got me someone who could help me. 

The dining room was brilliant, the food was lovely and served hot the way I like it. Snacks were available in the evening if I wanted them.  It was like being in a 5 star hotel

The place is lovely and clean, the staff work hard at keeping it that way. 

I was brought to the gym by the Rehab Team and the view from the window is amazing. My one disappointment was that I didn't see a train coming over the viaduct. 

I am going to really miss the staff when I go home, I have got used to the company here, the staff coming in/out of my room to chat to me.

I would recommend Cloughreagh to anyone, you are on my Christmas Card List.

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Responses

Response from Kate McBeth, Residential Care, Adult Community Services Directorate, Southern Health and Social Care Trust 2 weeks ago
Kate McBeth
Residential Care, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 03/11/2024 at 15:50
Published on Care Opinion at 15:50


Thank you so much for sharing your story, I am delighted to hear that you had such a good experience, I am sorry to hear that you didn't get a chance to see a train going over the viaduct, I agree the gym has an amazing view.

Staff work really hard to achieve and maintain high standards of care and cleanliness, they really do take great pride in their work. The staff team will really appreciate your comments, your kind words will really boost staff morale..

On behalf of the team in Cloughreagh House I would like to thank you again for your lovely feedback and to wish you continued good health.

Kind regards

Kate Mc Beth

Manager

PS I look forward to getting your Christmas card!!

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