Care Opinion

Poor communication and listening skills

Posted By scarlet12

"Poor communication and listening skills"

About: Ninewells Hospital / Diabetes

(as a service user),

In my experience, doctors lack communication and listening skills. There was no communication or anything during covid about what patients had to do, and for 3 years the doctor kept referring to outdated blood tests. I didn't get a letter explaining anything for them, nothing at all.

It's been a year since I have been seen and no letter for an appointment.

I go up there now and there are no notes, but sitting with bits of paper, I am considering a discussion with the ombudsmen to get my notes out to be checked also.

I feel this department is very poorly run and organised, communication and listening has been shocking. There has been no change at all.

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Responses

Response from NHS Tayside last week
NHS Tayside

Submitted on 07/11/2024 at 13:48
Published on Care Opinion at 13:48

Dear scarlet12,

Thankyou for your feedback. Unfortunately without further details we are unable to look into your particular case.

NHST is currently redesigning Diabetes care to ensure that patients have up to date information and support.

Should you wish to discuss the details of your own experience further please disclose your details via the care opinion team and we can contact you directly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by scarlet12 (a service user)

Hi thankyou

How long does it take to redesign as I already went to the ombudsmen 8 years ago for all the same things and my brother and still it's getting worse not better.

Better organisation would be better and communication with patients would be the first step.

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