"Date mix-up but brilliant staff"

I had a phone call to book my appointment. I asked the lady to message me with it as I had no pen handy.

When I went for the appointment I was told I wasn't down for that day but for 5 days later. I showed my text message as proof.  The lovely ladies in the clinic looked and called to find put what happened, turns out it was for the 18th but they had sent the date of the 13th.

After a brief wait to sort this out I was seen by a lovely lady called Stephanie. She apologised for the mix up but said she would still see me as it wasn't my fault and I'd travelled a distance.

She explained what was going to happen in the procedure and reassured me throughout. There was also Debbie and Janet helping.

After the initial misunderstanding the appointment went really well, with the three brilliant ladies by my side I was quiet relaxed (although it was very uncomfortable) and chatted to them all through the procedure.