"An excellent service"

About: NHS Grampian / COVID-19 Vaccination Service

(as a service user),

Excellent experience at Stonehaven Vaccintion Centre. I couldn’t get an appointment through the online booking system within the next month, but a slot appeared at this centre.

I waited for 4 minutes in the queue at reception because the receptionist was busy on the phone very helpfully sorting out appointments for a caller. (I did not mind this.) Pretty soon though a member of staff approached with a tablet to check me and another person in and guide us through to the vaccinators.

Everything was done so smoothly, professionally and simply excellent! Thank you very much, and congratulations on an excellent service. 

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Responses

Response from Maya Cross, Operational Lead Nurse - Vaccinations, Aberdeenshire, NHS Grampian 2 days ago
Maya Cross
Operational Lead Nurse - Vaccinations, Aberdeenshire,
NHS Grampian
Submitted on 15/11/2024 at 17:23
Published on Care Opinion at 17:23


Dear Fellow Healthcare Worker

Thank you so much for taking the time to post this lovely feedback. It always means so much and especially so at the end of a busy week. I am glad your experience was such a positive one.

Kind Regards

Maya Cross

Primary Care Lead Nurse

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