"Made a scary experience a lot more pleasant"

About: Royal Alexandra Hospital / Gynaecology (Ward 32)

(as a service user),

Having spent 2 years back and forth with gynaecology and some very upsetting appointment feeling unheard, I was very anxious about my recent visit. This would be the 5th gynaecologist I was seeing and the last experience ended with me feeling patronised and upset.

Dr Lamont could see how anxious I was and took the time to fully explain things to me, talk me through the scan and explain her thoughts. She put me totally at ease and made a scary experience a lot more pleasant.

She is a fantastic asset to the Royal Alexandra and they could use more like her and Dr Flannigan.  I left feeling heard and validated with a solid plan of treatment moving forward , feeling less anxious and more positive.

Please please keep her, I feel she is exactly what women that attend clinic A and B need. 

Dr Lamont , thank you 

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 2 days ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde
Submitted on 15/11/2024 at 16:19
Published on Care Opinion at 16:19


picture of Nikki Harvey

Dear Debxr55,

Thank you so much for spending time offering feedback.

I am sadden to hear your previous experiences have been negative, but I am so glad your recent experience with Dr Lamont has been much better and that she put you totally at ease and made a scary experience a lot more pleasant. This is the standard of care we strive to deliver.

I will share this with both Dr Lamont and Dr Flanagan.

If you wish me to explore any of your previous concerns further, please contact me on the e-mail below:

Nikki.Harvey@nhs.scot

I hope you will be less anxious at any future appointments.

Kind regards,

Nikki

Nikki Harvey Lead Nurse Gynaecology/ACS.

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