"Appalling Accident & Emergency "

Was referred by 111 to utc. Arrived to be told it was shut - it wasn’t - so ended in a&e. The experience was shockingly bad. Anyone who finds themselves in a&e understands there are issues but when there is no management or leadership in a department, you have a situation where there is no one to help ensure that people understand their situation as part of the overall Unit function. We were lied to when we arrived. Ongoing there was no communication with patients on an individual or group basis about ongoing issues and delays and it’s seriously hard to reconcile that people are working flat out when nursing staff are sat around laughing and joking at their desks when people who were advised of a 3/4 hour wait on arrival and are still sat 5/6 hours later. The reception desk are brilliant and don’t deserve to have to cover for their higher paid colleagues. In submitting this review it has been rejected 3 times because I included words only in capitals - these were the accepted abbreviations of your departments!