"A very rough night"

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I've used the service before as suicidal thoughts aren't new to me.  It's actually part of my plan to call them or Samaritans when i get low to keep myself safe.  This night I called Breathing Space here in Scotland.

This particular night i'd already taken steps to a place where I could carry out suicide.  That's not normal for me.  Circumstances at home had escalated very quickly and I was not able to cope.

The response I got was actually startling.  The woman on the phone was very firm with me which wasn't what I expected.  However, it was exactly what I needed at that moment.  She, quite literally, saved my life.  Had she been softer in her responses....I don't know if that would have helped.  What she said stung, but in a way that brought me back to myself.  It wasn't mean, it was honest and to the point.  She stayed on the phone after I got home to talk about avenues to get help, how I was coping in the circumstances outside of that evening, and made sure I made a cup of tea during it all.  She did more for me than I can even say.  Yes, she talked me down from the proverbial ledge but she also made sure I was calm and had resources to look into the next day before we got off the phone.

I'm so thankful this service exists and honestly I wish more providers were as honest as she was. Too many skirt the truth to not upset the person, which is right for many.  For me, that honesty was exactly what I needed.

So thank you to her.  I with I remembered her name but I'm terrible with names at the best of times.  She is a wonderful human who I will never forget. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 6 days ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 19/12/2024 at 14:27
Published on Care Opinion at 14:27


picture of Stephanie W

Dear JojoM395,

Thank you for sharing your story on Care Opinion.

I am sorry to learn of the challenges you faced and I'm so pleased to hear that you received the support you required. It means a great deal to know that the staff member you spoke with had such a positive impact on you.

I will ensure your story and complimentary feedback are shared with the Breathing Space Team. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

Breathing Space is a confidential service, however If you wish to share some more information with me, then I could try and identify the staff who managed your call and share your Care Opinion story directly with them. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for taking the time to share your story and please do not hesitate to continue using our service for support. We are always here to help and listen.

Best wishes,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k